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Frequently Asked Questions
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we cannot cancel or make any changes to your order after 3 hours after placing your order. This can include but is not limited to:
- Billing or shipping address update
- Addition or removal of items
- Change in color/size of items
- Addition or removal of a discount code
- Order cancellation request
- Shipping method change
Sorry to hear, let's get this fixed.
Mail us on: [email protected] or call us on (+91) 88880-01142 with your issueAll orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 3 business days, Expedited orders can still take up to 2 business days, and Rush orders can still take up to 1 business day to process. This is just an estimate and doesn't include weekends or holidays.
We issues refunds to the original form of payment used on an order in the event that your order:
- Is canceled by reyempresa.com
- One or more of your items sold out since your order was processed
- Item(s) is proved to be received damaged, defective, or incorrect
All other Issues: Please write us on [email protected] or call us on (+91) 88880-01142